This privacy notice tells you how Mulberry House Vets will collect and process your personal data if you register as a client, purchase our services and products, and use our website. We take your privacy seriously and are committed to ensuring any personal data is carefully protected. If you have any questions or concerns about our use of your personal information, please contact our Data Protection Officer Sharon Tongue by phoning the practice on 0118 4028822 or emailing firstname.lastname@example.org
When you register with us as a client, we will collect personal data about you which is relevant to us performing our professional duties.
This can include but is not limited to:
Mulberry House Vets Ltd stores your personal data on our Practice Management Software System. It is only accessed by a Third Party for software support, repair or recovery. If you register with us online your details are collected via MailChimp but access is restricted to Mulberry House Vets Ltd only.
Mulberry House Vets Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.
In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.
To administer your account and provide the products and services you have requested from us e.g. Invoicing, calling to change an appointment, keeping a record for accounting and legal purposes.
Processing pet insurance claims: We will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
Laboratory samples: If we take a sample from your pet e.g. blood, urine, faeces or swab, we send the sample to our external laboratory and provide your surname and address for identification purposes only.
Cremation services: If you choose to have a deceased pet individually cremated, we will provide your name and telephone number to the crematorium so they can contact you to discuss their services.
The Mulberry Plan: If you decide to subscribe to our preventative healthcare plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit. We do not retain this information once your direct debit is confirmed.
2. To send you communications as a client of our practice.
We send all our clients the following marketing communications:
Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the practice. You can opt-out at any time by:
3. To share with veterinary related 3rd parties WITH your consent.
There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:
Mulberry House Vets will not pass on your personal data to any third parties without your consent unless the law requires us to do so.
4. When you visit our website
We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. This website endeavours to ensure a safe and secure form to email submission procedure but visitors using these forms do so at their own risk.
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautions and to read the privacy statements of each and every website that collects your information.
The General Data Protection Regulation grants all data subjects the following rights without charge. These include the right to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please contact the Data Protection Manager Sharon Tongue by email email@example.com or by phone 0118 4028822
If you are still not happy with how your personal data is being processed by Mulberry House Vets or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.