Client Reviews

Reviews from Google My Business

Claire F.Claire F. ★★★★★ The wonderful care and consideration shown by every member of staff I encountered during several recent visits with my unwell senior cat leads me to whole heartedly recommend Mulberry House Vets. Regular updates during his stay as a patient helped to ease the worry and all tests, results and instructions were thoroughly explained. The team went above and beyond in looking after my cat (and a very stressed cat parent!) and I cannot thank them enough.Kayla H.Kayla H. ★★★★★ So amazing with my 3 poodles and cat 🙂Neil B.Neil B. ★★★★★ Professional, knowledgable and personable.Having experienced the need for treatment and medication for our dog for the first time in his 9th year this year, our previous local company were so shockingly bad (varying prices for tests/insurance premiums/claim limits, along with a total lack of test, diagnosis, medication administration and general procedures, which delayed the diagnosis and treatment of our dog by a good 3-4 months, we moved to Mulberry House Vets and have been blown away by the entire experience - and most importantly the quick analysis and treatment of our pets condition that he is well and truly in the mend.Highly recommendedLinda B.Linda B. ★★★★★ We have been with Mulberry House Vets for 3 years. The team are fantastic, super helpful and friendly. They have been with us through some tough times when our young dog was very ill and pulled us all through. Our young dog loves his visits for all the fuss and treats he gets.Rosanne E.Rosanne E. ★★★★★ I would like to congratulate Mulberry House Vets on opening a second building. They are a fantastic Vets and have really looked after my Lottie.She never hesitates to walk into the practise for her monthly injection and gets to the door before I do. Thanks to all for your care and concern. Rosanne Eden.Jaceys M.Jaceys M. ★★★★★ Molly and I have been coming to Mulberry House for just over a year, having been badly disillusioned by Another Vet in the town. It is always a pleasure to visit - we are greeted by name (both of us) and with a smile, and the veterinary staff are kind, efficient, expert and gentle (Molly's word). What more can one ask.Liz K.Liz K. ★★★★★ When we got a dog I never thought she would be excited about going to the vets, but thanks to the amazing staff at Mulberry House, she absolutely loves it! She knows there will always be lots of cuddles and treats and a really friendly welcome for us too. Everyone is always so helpful over the phone as well and I have avoided unnecessary trips by being able to discuss things over the phone. I would highly recommend.DD ★★★★★ Great vets. Wonderful reception team, great medical team who explain things and don’t rush the appointmentsNarrinder B.Narrinder B. ★★★★★ So glad we moved our dogs to this practice. The staff always go above and beyond and like long lost friends. Our dogs are fussed over and, despite circumstances behind visits, the practice is amazing and I always recommend it when people are looking for recommendations.Suzanne T.Suzanne T. ★★★★★ Amazing team. What was a very difficult visit for me at the weekend was dealt with so compassionately and kindly, can’t thank them enough.Julie D.Julie D. ★★★★★ Always friendly and great service. Really trust this vetsSharon C.Sharon C. ★★★★★ Absolutely brilliant vets all the staff are always so polite and friendly if had to give out of 10 would be 11 plusJamesJames ★★★★★ Having used a number of Berkshire vets I can confidently say that Mulberry House is the best around. Their team are so friendly and knowledgeable and unlike some vets, they go out of their way to help above and beyond. Can't speak highly enough of them.Wayne W.Wayne W. ★★★★★ Excellent service at the best Vets in Wokingham.From pre-booking, to the welcome, updates on the progress with our little Harry, and the aftercare and handover with the highly qualified and knowledgeable nursing and reception staff - could not be any better - thank you everyone at Mulberry Vets.Hope R.Hope R. ★★★★★ Fantastic Vets practice, everyone is super friendly from the moment you walk in to the moment you leave. My dog felt so at ease when having treatment and they managed to fix her up in 1 visit. She is now fully back to normal and being her cheeky self after hurting her leg 🥰🐾 thank you!hannah P.hannah P. ★★★★★ Nothing is too much trouble for them….I am so happy we finally found mulberry vets! Our cats are being looked after so well and with treatments that work with their individual needs. They have recommended non invasive treatments where other vets have tried to go straight to worst case scenario spending thousands! Everyone we have experienced at mulberry has been a pleasure to deal with and I love that they are independent and they really care. I cannot thank you all enough for your help so far! They have taken a huge weight off my shoulders knowing I can trust them with any of my fur babies…..thanks team!!Sharon P.Sharon P. ★★★★★ I can't thank Mulberry House Vets enough, for treating our pup Maggie with a nasty ear infection. We are currently staying with relatives because of a berevement. Our pup developed an ear infection and the vet we usually use would be a 2 hour all round journey in the car. I called numerous vets asking if they couldsee Maggie and all refused, and one of those was extremely rude. Mulberry House were so very friendly and helpful and so we felt we needed to express our gratitude in this review.Response from the ownerThank you for your lovely review, it's really appreciated and it was a pleasure to help Maggie out and to help you guys too when you're having such a tough time. She was a lovely patient and hopefully she's more comfortable already. Thank you again Christine M.Christine M. ★★★★★ I moment I walked into the practice I was Over whelmed by the staff thats every member of staff how they greeted every owner and there pets they came out to fuss the animals. I have never seen this in any veterinary practice I have been to . My dog Bo is very nervous but I had no concern what so ever handing her over . I had regular updates and even a video to let me know she had woken up after surgery. This practice staff go above and beyond for the owners and there beloved pets . 5 star's isn't enough I would give the 10 star's .Response from the ownerThank you for your very kind review Christine, we really appreciate your feedback. Our team really do love their job and making sure all of our patients have the best of care. Josh M.Josh M. ★★★★★ Mulberry House are great. They are so caring and kind. Always take care of our frenchie Pablo and a very smooth operation yesterday, they are always very proactive in keeping you informed. Would thoroughly recommend a great practice.Response from the ownerThank you Josh, we really appreciate your review and recommendation. It was a delight to have Pablo with us for the day 🙂 Andrew I.Andrew I. ★★★★★ Response from the ownerThank you Andrew for your 5 stars Becca C.Becca C. ★★★★★ Such an amazing vets, so caring and kind. You can honestly tell that their priority is the care for the animals. We've been in for a couple of check ups and a booster for our goldie. They have been amazing, any questions that you have, they will happily answer and give as much information as possible. They take their time and ensure that the dog is settled. I can not recommend these vets enough, they are amazing ❤️Response from the ownerThank you very much for your review Becca. Our team really do love caring for pets and we are glad it shows! Jenna “.Jenna “. ★★★★★ I can not rate Mulberry House Vets enough. I had to rush in, just as they opened at 8.30 as an emergency and the care and service was amazing. Such a lovely practice that actually cares about the animals!Response from the ownerThank you for your review Jenna. We were glad to help and we know how much of a worry it can be when your pet is suddenly unwell! Georgina C.Georgina C. ★★★★★ Fantastic service!! If you’re looking for a vets, I highly recommend Mulberry House Vets. Everyone from the reception team to the nurses and vets have been so friendly and caring. My kitten was recently spayed and I was nervous about how she would handle the visit as she’s easily scared by strangers. But the Mulberry House team were excellent and eased my concerns with regular updates and my fur baby was absolutely fine. Honestly, can’t recommend them enough!! Thank you everyone at Mulberry House 💜Response from the ownerThank you Georgina for taking the time to review us. We really do understand how worrying it can be for owners when their pet is in the practice having a procedure. It is so important to us to be able to put your mind at ease as well as making the day as relaxing as possible for our patients. Katalin Andrásné P.Katalin Andrásné P. ★★★★★ Response from the ownerThank you Katalin for your 5 stars! Janine L.Janine L. ★★★★★ We are fairly newcomers to Mulberry Vets and can only say that they are an outstanding practice with outstanding staff. From our very first visit all the staff could not have been more freindly and helpful and the lovely vet we first saw was wonderful in every way and each vet we have seen since have all been fantastic Recently our 14 month old Havanese was neutered and the care he was given was wonderful and they listened to everything we asked of them and fulfilled our wishes to the utmost.I have had dogs all my life and I can say this wonderful independent practice is the best we have ever attended. So pleased they have stayed independent and offer a customer service that is rare to find with prices that are fair for such wonderful care. We feel so very lucky to have found themResponse from the ownerWe are delighted you have been so happy with our care and service. Your kind words of feedback are really appreciated by the whole team. Lucia Y.Lucia Y. ★★★★★ Thank you Mulberry House Vet for accepting our appointment request at the last minute before closing. Helen, the vet, was incredibly kind and caring and her examining my dog 🐶 has been very professional. Though the reason for my dog’s sickness was still unsure, for sure all the nurses and Helen deserved a Big Thumb Up . Thank you .Response from the ownerThank you very much Lucia, we appreciate your great review. Graham F.Graham F. ★★★★★ Amazing people. From front desk to Vets. They’re all super friendly and helpful.Response from the ownerThank you Graham! Our whole team of receptionists, nurses and vets prides themselves in doing a great job and it is lovely to be appreciated. HANNAH W.HANNAH W. ★★★★★ Response from the ownerThanks Hannah! Emma S.Emma S. ★★★★★ I can't recommend them highly enough! Our beagle had to have some dental work done and everyone involved was so caring to both the animals and to us, especially as we had had a difficult experience previously with a different local vets. They sent photos of our dog after the procedure to show he was ok and rung the following day after he was sent home to check up on him. Wonderful staff, very professional and understanding towards anxious dog parents!Response from the ownerThank you very much for your review Emma. We know what a worry it is when your pet is in with us and we do everything we can to reasssure you as well as taking the best of care of your pet! M TM T ★★★★★ They are amazingResponse from the ownerThank you Michael! Pawelec DPawelec D ★★★★★ Response from the ownerThanks for your 5 star review! Gabriele K.Gabriele K. ★★★★★ Response from the ownerThank you Gabriele 🙂 JAMIE P.JAMIE P. ★★★★★ had to take my dog here due to a grass seed up his nose. cant thank staff enough. they sorted him same day. so thank again for your help. charlie dog.Response from the ownerThank you Jaimie for your great review. It was a pleasure to be able to help Charlie! Like S.Like S. ★★★★★ Best vet everResponse from the ownerThank you! Clement C.Clement C. ★★★★★ Response from the ownerThanks for your 5 star review Stephanie W.Stephanie W. ★★★★★ Response from the ownerThanks Stephanie for your 5 star review! Georgia R.Georgia R. ★★★★★ Mulberry House Vets is one of a kind, I have owned pets all my life and never experienced the level of compassion and care from all the staff there. My cat is very difficult with any kind of formal handling and has to be sedated for any kind of veterinary interaction. From my initial call with Stephanie, I felt so reassured that I had chosen the right vets for my cats care. I was so impressed with the facilities, the vet consultation and the updates I received throughout the day on how she was doing. They understood how my cat should be handled and listened to my concerns. It felt like they would give you all the time in the world. I could not be more grateful for everything they have done and knowing my fur baby is in good hands just fills me with so much relief. They are first class and I could not speak more highly of Mulberry House Vets. Their customer service is second to none and I would highly recommend them to anyone. You will not be disappointed.Response from the ownerThank you very much for your wonderful review. Our entire team really do care about all our patients and want to provide the best service we can. We are delighted that you were so happy and ressured by your experience with us. Emma T.Emma T. ★★★★★ Response from the ownerThank you Emma for your 5 Stars 🙂 steve W.steve W. ★★★★★ What can I say, absolutely fantastic. Very caring, very polite, very considerate, very professional and I could keep going.I am so glad that my dog is registered there.I just want to give a big THANK YOU to all the nurses and staff.Response from the ownerThank you Steve for your kind words and lovely review. Our team always try to deliver the best possible care and service and it's great to hear that we are doing so. Leigh B.Leigh B. ★★★★★ The best veterinary practice in the area! Moved our dog to them for palliative care after being let down by our original vets and the amount of love and care they gave our boy in his short time with them was incredible. Lara was so thorough with her examination and gave us more insight in his diagnoses in 1 appointment! compared to the whole time we were with the other vet practice. They are so trustworthy and really do have your pets best interest at heart. I, hand on heart, couldn’t recommend a better vet practice to take your furry friends too.Response from the ownerThank you so much for taking the time to write this lovely review. The team always try to do their very best for each patient and their family and it is nice to have this acknowledged. Our vets all know how important it is to help clients understand what is happening with their pet and what options they have. We will let Lara know you felt she did a great job. Lisa S.Lisa S. ★★★★★ I would highly recommend Mulberry. This vets is very different and you are treated with kindness, friendliness and I have every confidence in my cat’s treatment .I have asked lots of questions and have left feeling that I totally understand. They have feliway in the waiting room to help anxiety of your pets. All the staff have been so very helpful which I think is perfect. Special thanks to vet Roberta for all your help. ❤️Response from the ownerThank you Lisa for your lovely review and recommendation. It is so important to us that clients feel welcome, listened to and able to fully understand what is happening with their pet's treatment. We will pass on your thanks to Roberta. Bethany W.Bethany W. ★★★★★ Mulberry is just the most wonderful independent practice, excelling in every aspect of vet med they provide. The genuine love and care each and every member of staff have for their animal clients can’t be faked, and you know you’re leaving your companion in the safest of hands- what more can you ask for? I’m so glad I switched over from my previous provider, and recommend Mulberry to anyone who asks!Response from the ownerThank you Bethany for your lovely review. Our team really do care a huge amount about the animal patients we care for and it's great to hear that this shines through. Jodie F.Jodie F. ★★★★★ We have always had a very good experience with Mulberry House Vets... we are first time dog owners and they were great with getting us set up with flea, worming, vaccines etc. We have now had our dog neutered at Mulberry and they made the whole process so easy, clam and worry-free! We would definitely recommend Mulberry House! Thank you team Mulberry! Jodie, Liam and pup RalphResponse from the ownerThank you Jodie. We know how exciting getting a new family pet is and there is lots to learn! We love being able to help new pet owners on this journey with all the health care and information that they need - and of course we all love a puppy cuddle when they come in to see us!! Emma F.Emma F. ★★★★★ I have been very impressed by Mulberry House Vets. From my initial email enquiry through to our first visit today, everyone has been very friendly and helpful.Thank you and keep up the good work!Response from the ownerThank you very much for your lovely review Emma! Vitor C.Vitor C. ★★★★★ Response from the ownerThank you for your 5 star review Vitor moozemooze ★★★★★ U helped my dogResponse from the ownerWe are so pleased we could help, thank you for your 5 star review Lesley T.Lesley T. ★★★★★ Wonderful vets and staffResponse from the ownerThank you for your lovely review Lesley. David S.David S. ★★★★★ Friendly, helpful, kind vetsResponse from the ownerThank you for your 5 star review David. Friendly, helpful and kind are certainly what we always strive for. Robert J.Robert J. ★★★★★ Response from the ownerThank you for your 5 star review Robert, we are pleased you were happy with our service. Wendy D.Wendy D. ★★★★★ I've been coming to Mulberry House for a few years now and have to say how impressed I am. I've always owned pets and have experienced (and worked at)! several vets over the past 30 years. Mulberry are by far the best. The staff are all so nice, from the receptionists to the vets, and it's apparent they all clearly love animals. The surgery is welcoming and always very clean.Not long after joining them I had to have my two elderly cats put to sleep within a short space of time of each other, and on both extremely upsetting occasions we were treated so kindly, with no rushing or needing to worry about paying at the time.The pricing is fair and any larger procedures required (one of my cats needed a lot of dental work), were explained clearly and pricing given beforehand. I was kept up to date throughout the day that he was in having the work done.I always recommend Mulberry House to anyone asking about local vets!Response from the ownerThank you very much for your lovely review Wendy. Our team are rightly proud of the service and care which we provide and your kind words do mean a lot. js_loader

A top veterinary practice that saved my dog’s life. Brilliant speedy diagnosis, frank informative conversations and major surgery all within a day.
Regular updates every six hours. Committed nurses and charming reception staff. Thanks to the outstanding team at Mulberry we now have our dog back , hopefully for a few more years now.
One could not ask for a better experience. We would recommend Mulberry House to anyone who want the best for their pet. They thoroughly earned every cake that we took in. Respect!!

– Michael M via Google 

I cannot rate this vet practice enough. They were amazing in their care towards Bob. From the first initial conversation registering Bob to having his procedure done, I could not have been happier with the way we were treated. All members of staff, reception, nurses, vet were just so nice. I know I will always be happy taking Bob here in the future. Thank you ALL

– Debbie C via Google 

We will forever be grateful for the humanity, compassion and responsiveness of the Mulberry House team when our 6 month old puppy Bonnie (and we) needed it the most.

From the warm welcome in the garden before going to reception, another lovely welcome at the reception desk itself, the time Alex took to go through all our questions with really helpful explanations and gently giving even the hardest of answers to deliver, the care taken over taking her blood sample compassionately and letting us know the results as soon as possible, the follow up from Alex even when he was on holiday, and the lady who sat on repeat dial to the RVC to make sure we got the first referral appointment in the fastest possible time. All of this mattered so much.

The effect of the Mulberry House team’s actions cannot be underestimated for us or for Bonnie. They were the people to made it possible to SAVE our puppy, when our original veterinary practice literally turned their backs to our distress and Bonnie’s suffering.

In our view the Mulberry House team are ‘what excellence looks like’. They are they ones you want in your corner when the unthinkable happens and we have been informing friends, family and anyone who asks about our recent experiences with them and warmly recommendaing for them to register with Mulberry House!

– Donna L via Google 

Molly and I have been coming to Mulberry House for just over a year, having been badly disillusioned by Another Vet in the town. It is always a pleasure to visit – we are greeted by name (both of us) and with a smile, and the veterinary staff are kind, efficient, expert and gentle (Molly’s word). What more can one ask.

– Anne C via Google 

What a fantastic experience.
I do not hesitate to recommend Mulberry House Vets. Everyone I have come into contact with; receptionists, nurses, the practice manager and the vets themselves have been efficient, helpful, empathetic and knowledgeable.

All the staff love animals and completely understand the loving relationship that a family has with its pet and how it could be a very worrying time. You are very well looked after as a pet owner.

Once you have experienced this level of pet care you won’t ever go anywhere else.

– Jayne M via Google 

My Labrador Buddy had his first visit to Mulberry House today. He had the total VIP experience. All of the staff are so passionate and caring, the extensive experience they all have is clear straight away. It is the most luxurious Veterinary Practice I’ve ever seen! Lots of little details that show how they have the animals interests, safety and comfort as the priority. When Buddy woke up from his op I had an email (worded as though it was from Buddy himself ❤️) with a photo of him to assure me everything was OK. Their prices are also competitive too! Highly recommend.

– Kate