Client Reviews

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Mulberry House Vets
Excellent
4.9
Based on 322 reviews
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Absolutely brilliant vets all the staff are always so polite and friendly if had to give out of 10 would be 11 plus
Response from the owner: Thank you for your lovely review Sharon - we will take 11/10 as a score 😉
I contacted Mulberry House after a recommendation. Our 17 year old Jack Russell was at the end of his life after many long and happy years as a big part of our family, this was not an easy decision and a very upsetting one.The one thing we all agreed on was that his last moments should be special and at home with us all there to say goodbye.The staff at Mulberry were professional, sympathetic and understanding from my first call to our final goodbyes with Max and we as a family cannot thank them enough.If you ever have to consider saying goodbye to a much loved pet we wouldn't hesitate in recommending them, a 5 star review cannot cover our debt of gratitude.Thank you all at Mulberry HouseDebbie Tony Liam Jade and family xx
I have moved around many vets in Bracknell over the past 26 years. Really pleased to have found Mulberry House, they have been wonderful with all my dogs.
Response from the owner: Thanks for your 5* review Paul, we are pleased that you are happy with us.
Our Doug had hurt his leg, we & Doug are elderly & all that goes with that 🥴, The Reception ladies arranged for the vet to see Doug within the hour. Very professional, kind & considerate to all three of us, couldn’t ask for more, Doug is making good progress. Big thank you to Mulberry House Vets, with ⭐️⭐️⭐️⭐️⭐️ Gold Stars.
Response from the owner: Thank you Phil for your lovely review. We are so pleased that you were happy with our service and of course that Doug is on the mend.
Brilliant vets so warm welcoming kind and professional my two cats love going here they so chilled
I have just changed to Mulberry from Moor cottage due to having numerous negative issues there I was apprehensive about a new vets however Mulberry vets have listened to my concerns and addressed them and put things in place for my anxious dog. They have offered "Happy" visits for my dog which I did one the other day and actually my Dog was pretty good we sat in the room with the nurse aka the treat dispenser who was good with my pooch.They are good and confident dealing with big anxious dogs and not put off.There is also no judgement on her behaviour like we have felt at another vets.Friendly and welcoming staff.Looking forward to our next "Happy" visit and going forward
Response from the owner: Thank you Hydra for your 5*s we are pleased that you were happy with our service.
Response from the owner: Thank you Tom for your 5 * review 🙂
Our first visit and what a great experience. From the reception ladies and the tenderness of Gemma the Vet, everything was first class.
Response from the owner: Thank you for your lovely review. Our whole team including receptionists, nurses and vets love what we do and we are glad you found that. Gemma has recently joined our vet team and is settling in so well, we are delighted to have her on board!
The staff, including receptionists, nurses, vets and management are all exceptional.They clearly all love the animals and offer consistent levels of care.The expertise shown between the staff is outstanding. I wouldn’t take my pet anywhere else.
Response from the owner: Thank you very much Jillian for your lovely review. Our highly experienced team prides themselves in providing exceptional care and service to all our patients and their owners. Your words are very much appreciated.
We could not recommend Mulberry House Vets enough! Our French Bulldog, Vinnie actually gets excited when he arrives at the vets! The love and attention he gets from the entire team is just incredible. He is our baby boy and we trust Mulberry explicitly! Thank you for everything you do!
Response from the owner: Abbie thank you very much for taking the time to leave us this review. Our team work very hard and they are so proud to offer a brilliant service, it's great to be able to share you thanks with them. Of course we all absolutely love when Vinnie comes in to see us too!!
Response from the owner: Thank you for your 5* review Dan!
They are so good it is difficult to express my feelings. The care they take is second to none. My dogs love going there. They are spoilt from the moment they arrive in reception.
Response from the owner: Thank you so much for your review Peter. It makes our team so happy when our patients come bounding in the doors to see us (even if it might be the treat jar they are heading for)!
My Jack Russell needed to be spayed and Mulberry House was one of the very few places that offered a keyhole surgery. Really liked how they kept me informed through the surgery day. The personalised texts were very cute and helped to put me at ease.
Response from the owner: Thank you for your review Isobel. We know how worrying it can be when your beloved pet is having surgery and our team will ensure you are kept updated throughout the day to help reduce any worries. We perform keyhole spays very regularly and are so pleased with the benefits in terms of comfort and recovery for our patients.
So happy we have found Mulberry house vets. Such an exceptional practice. Personable and happy staff. Knowledgeable and expert care. A slick and fine tuned practice. But most importantly our pooch is happy there, the gravy bones treats on the reception desk are a bonus! Well done and thank you Mulberry team
Response from the owner: Thank you very much for your lovely review Laura. It is great acknowledgment for our hard working team to hear that you are so happy with our care and service.
just brilliant known alex one of the owners since he worked at other vets and followed him i would not go any where else with my animals all the staff are great
Response from the owner: Thank you for your 5 * review and kind words Marc.
Fantastic vets practice, we take our dog here, and staff are always show exceptional levels of care. Our dog is a foreign rescue dog and staff have always been very understanding in giving us expertise clinical care given the potential issues with foreign dogs that we were unaware of before rescuing our dog! The vets always take time to explain everything to us and are consistently caring and professional.
Response from the owner: Thank you for your lovely review Sally. Our vets and nurses have lots of experience with looking after pets that have come from abroad and we are always happy to share this with new owners. Our team will always take the time to explain what might be happening with your pet and their recommendations for any investigations or treatment plans.
Response from the owner: Thanks for your 5* review 🙂
Response from the owner: Thanks Duncan for your 5* review
This surgery is the best of the bestThe care is fantastic ⭐️All I would suggest is some extra signage outside on the road area as I drove past it and missed it a couple of times.Thank you for a great service and love and care
Response from the owner: Thank you for your review, we are so pleased you are happy with our service. We really appreciate your feedback about the signage outside the practice. Unfortunately we are bound by local planning rules as to the type and number of signs along the road so are unable to increase this.
Great vets!
Response from the owner: Thank you Andrew, we are really pleased you were happy with our service.
Fantastic veterinary servicesStaff are so friendly and always about what's best for our pet
Response from the owner: Thank you Lee. We know how important it is to see friendly faces when you come to the vets - it can be a worrying time. Doing the right thing for our patients and their families always comes first.
Great vets. Bit pricey but they all are.
Response from the owner: Thanks Nick for your positive feedback. We understand that the cost of vet health care can seem high and we endeavor to provide the best level of care we can within each individual client's budget. Our vets will discuss costs with you and give possible treatment options.
Absolutely lovely group of people and great vets. They clearly love animals and are extremely experienced and knowledgeable.I’ve been bringing my pets here for about 4 years and would recommend them to everyone in Wokingham and Binfield and surrounding areas.They’re really thoughtful too; some really nice touches even to the reception area.I also recommend the Mulberry Club, which is a great way of saving money on vaccinations, flea and worming treatment and spreading the cost over the year!
Response from the owner: Thank you James for your kind words, we appreciate you taking the time to give us feedback and we are delighted you are happy with our service. Our Mulberry Club monthly subscription continues to be very popular with clients who want to spread the costs of health care and save money - we are glad that you agree.
Response from the owner: Thanks for your 5 start review James.
Absolutely the best. Confidence in the care, kindness and expertise of my vet is of paramount importance and Mulberry are just the best. Over 20 years plus, I have used the services of various vets for my many beloved pets and feel so fortunate to have the team at Mulberry looking after my dog. Every member of the team, without exception, is a delight and so kind to both owners and pets often at very stressful and emotional times.
Response from the owner: Thank you so much for your kind words Helena. Our team work really hard to provide the best care to our patients and service to our clients and we are so pleased that you feel this way. Your feedback is very much appreciated and will be passed on to the team.
Best Veterinary in the South East.
Response from the owner: Thanks for such high praise Leanne, we appreciate your feedback.
The wonderful care and consideration shown by every member of staff I encountered during several recent visits with my unwell senior cat leads me to whole heartedly recommend Mulberry House Vets. Regular updates during his stay as a patient helped to ease the worry and all tests, results and instructions were thoroughly explained. The team went above and beyond in looking after my cat (and a very stressed cat parent!) and I cannot thank them enough.
Response from the owner: Thank you very much for your lovely review Claire. As pet owners ourselves, we understand how worrying it is when they are poorly. We treat all of our patients as if they are our own and make it a priority to ensure our clients are updated regularly and fully understand their pet's investigations and treatment plans.
So amazing with my 3 poodles and cat 🙂
Response from the owner: Thank you Kayla, we really appreciate you taking the time to review us.
Professional, knowledgable and personable.Having experienced the need for treatment and medication for our dog for the first time in his 9th year this year, our previous local company were so shockingly bad (varying prices for tests/insurance premiums/claim limits, along with a total lack of test, diagnosis, medication administration and general procedures, which delayed the diagnosis and treatment of our dog by a good 3-4 months, we moved to Mulberry House Vets and have been blown away by the entire experience - and most importantly the quick analysis and treatment of our pets condition that he is well and truly in the mend.Highly recommended
Response from the owner: Thank you Neil for your 5 star review and strong recommendation. We are pleased that you have been happy with our levels of service and care and of course that your dog is doing well. We understand how incredibly important communication is especially when clients are worried about their pets.
We have been with Mulberry House Vets for 3 years. The team are fantastic, super helpful and friendly. They have been with us through some tough times when our young dog was very ill and pulled us all through. Our young dog loves his visits for all the fuss and treats he gets.
Response from the owner: Thank you very much for your review and kind words Linda. We love how many of our doggy patients come bounding in the door ready for their treats and fuss!
I would like to congratulate Mulberry House Vets on opening a second building. They are a fantastic Vets and have really looked after my Lottie.She never hesitates to walk into the practise for her monthly injection and gets to the door before I do. Thanks to all for your care and concern. Rosanne Eden.
Response from the owner: Thank you for your review Roseanne, it is always a pleasure to see you and Lottie. We are very excited to be opening our second practice in Binfield, Bracknell in early summer -please keep an eye on our Facebook, Instagram and website for updates!
Molly and I have been coming to Mulberry House for just over a year, having been badly disillusioned by Another Vet in the town. It is always a pleasure to visit - we are greeted by name (both of us) and with a smile, and the veterinary staff are kind, efficient, expert and gentle (Molly's word). What more can one ask.
Response from the owner: Thank you for your kind words and 5 star review. We are so pleased that you and Molly are happy with our care and service - your positive feedback means a lot to our team.
When we got a dog I never thought she would be excited about going to the vets, but thanks to the amazing staff at Mulberry House, she absolutely loves it! She knows there will always be lots of cuddles and treats and a really friendly welcome for us too. Everyone is always so helpful over the phone as well and I have avoided unnecessary trips by being able to discuss things over the phone. I would highly recommend.
Response from the owner: Hi Liz, thank you so much for your lovely review. It really makes us smile when we see how happy many of our patients are when they come bounding into the practice - our team love what we do and this definitely includes all the cuddles in reception!!
Great vets. Wonderful reception team, great medical team who explain things and don’t rush the appointments
Response from the owner: Thank you for your great review. Our vets and nurses understand the importance of making sure they explain all their recommendations clearly and that we give everyone as much time as they need.
So glad we moved our dogs to this practice. The staff always go above and beyond and like long lost friends. Our dogs are fussed over and, despite circumstances behind visits, the practice is amazing and I always recommend it when people are looking for recommendations.
Response from the owner: Thank you for your lovely review Narrinder. Recommending us to your friends is the greatest compliment as we truely appreciate it.
Amazing team. What was a very difficult visit for me at the weekend was dealt with so compassionately and kindly, can’t thank them enough.
Response from the owner: Thank you Suzanne, we really appreciate you taking the time to review us and are pleased that we were able to help when you needed us.
Always friendly and great service. Really trust this vets
Response from the owner: Thank you Julie, we appreciate your great review.
Having used a number of Berkshire vets I can confidently say that Mulberry House is the best around. Their team are so friendly and knowledgeable and unlike some vets, they go out of their way to help above and beyond. Can't speak highly enough of them.
Response from the owner: Thank you James, we certainly strive to be the best vet practice that we can be. Providing a friendly and caring service as well as having highly knowlegable and experienced staff is what we are all about!
Excellent service at the best Vets in Wokingham.From pre-booking, to the welcome, updates on the progress with our little Harry, and the aftercare and handover with the highly qualified and knowledgeable nursing and reception staff - could not be any better - thank you everyone at Mulberry Vets.
Response from the owner: Thank you Wayne, we really appreciate your lovely feedback and are pleased that you are so happy with our service. It means a lot to the team.
Fantastic Vets practice, everyone is super friendly from the moment you walk in to the moment you leave. My dog felt so at ease when having treatment and they managed to fix her up in 1 visit. She is now fully back to normal and being her cheeky self after hurting her leg 🥰🐾 thank you!
Response from the owner: Thank you for your lovely review Hope. We are so pleased that your little one is back to her normal cheeky self!
Nothing is too much trouble for them….I am so happy we finally found mulberry vets! Our cats are being looked after so well and with treatments that work with their individual needs. They have recommended non invasive treatments where other vets have tried to go straight to worst case scenario spending thousands! Everyone we have experienced at mulberry has been a pleasure to deal with and I love that they are independent and they really care. I cannot thank you all enough for your help so far! They have taken a huge weight off my shoulders knowing I can trust them with any of my fur babies…..thanks team!!
Response from the owner: Thank you very much for your lovely review Hannah. It really means a lot to the team to hear such great feedback - they work so hard and it is wonderful to share how much they are appreciated and what a positive difference they make to our clients as well as our patients.
I can't thank Mulberry House Vets enough, for treating our pup Maggie with a nasty ear infection. We are currently staying with relatives because of a berevement. Our pup developed an ear infection and the vet we usually use would be a 2 hour all round journey in the car. I called numerous vets asking if they couldsee Maggie and all refused, and one of those was extremely rude. Mulberry House were so very friendly and helpful and so we felt we needed to express our gratitude in this review.
Response from the owner: Thank you for your lovely review, it's really appreciated and it was a pleasure to help Maggie out and to help you guys too when you're having such a tough time. She was a lovely patient and hopefully she's more comfortable already. Thank you again
I moment I walked into the practice I was Over whelmed by the staff thats every member of staff how they greeted every owner and there pets they came out to fuss the animals. I have never seen this in any veterinary practice I have been to . My dog Bo is very nervous but I had no concern what so ever handing her over . I had regular updates and even a video to let me know she had woken up after surgery. This practice staff go above and beyond for the owners and there beloved pets . 5 star's isn't enough I would give the 10 star's .
Response from the owner: Thank you for your very kind review Christine, we really appreciate your feedback. Our team really do love their job and making sure all of our patients have the best of care.
Mulberry House are great. They are so caring and kind. Always take care of our frenchie Pablo and a very smooth operation yesterday, they are always very proactive in keeping you informed. Would thoroughly recommend a great practice.
Response from the owner: Thank you Josh, we really appreciate your review and recommendation. It was a delight to have Pablo with us for the day 🙂
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A top veterinary practice that saved my dog’s life. Brilliant speedy diagnosis, frank informative conversations and major surgery all within a day.
Regular updates every six hours. Committed nurses and charming reception staff. Thanks to the outstanding team at Mulberry we now have our dog back , hopefully for a few more years now.
One could not ask for a better experience. We would recommend Mulberry House to anyone who want the best for their pet. They thoroughly earned every cake that we took in. Respect!!

– Michael M via Google 

I cannot rate this vet practice enough. They were amazing in their care towards Bob. From the first initial conversation registering Bob to having his procedure done, I could not have been happier with the way we were treated. All members of staff, reception, nurses, vet were just so nice. I know I will always be happy taking Bob here in the future. Thank you ALL

– Debbie C via Google 

We will forever be grateful for the humanity, compassion and responsiveness of the Mulberry House team when our 6 month old puppy Bonnie (and we) needed it the most.

From the warm welcome in the garden before going to reception, another lovely welcome at the reception desk itself, the time Alex took to go through all our questions with really helpful explanations and gently giving even the hardest of answers to deliver, the care taken over taking her blood sample compassionately and letting us know the results as soon as possible, the follow up from Alex even when he was on holiday, and the lady who sat on repeat dial to the RVC to make sure we got the first referral appointment in the fastest possible time. All of this mattered so much.

The effect of the Mulberry House team’s actions cannot be underestimated for us or for Bonnie. They were the people to made it possible to SAVE our puppy, when our original veterinary practice literally turned their backs to our distress and Bonnie’s suffering.

In our view the Mulberry House team are ‘what excellence looks like’. They are they ones you want in your corner when the unthinkable happens and we have been informing friends, family and anyone who asks about our recent experiences with them and warmly recommendaing for them to register with Mulberry House!

– Donna L via Google 

Molly and I have been coming to Mulberry House for just over a year, having been badly disillusioned by Another Vet in the town. It is always a pleasure to visit – we are greeted by name (both of us) and with a smile, and the veterinary staff are kind, efficient, expert and gentle (Molly’s word). What more can one ask.

– Anne C via Google 

What a fantastic experience.
I do not hesitate to recommend Mulberry House Vets. Everyone I have come into contact with; receptionists, nurses, the practice manager and the vets themselves have been efficient, helpful, empathetic and knowledgeable.

All the staff love animals and completely understand the loving relationship that a family has with its pet and how it could be a very worrying time. You are very well looked after as a pet owner.

Once you have experienced this level of pet care you won’t ever go anywhere else.

– Jayne M via Google 

My Labrador Buddy had his first visit to Mulberry House today. He had the total VIP experience. All of the staff are so passionate and caring, the extensive experience they all have is clear straight away. It is the most luxurious Veterinary Practice I’ve ever seen! Lots of little details that show how they have the animals interests, safety and comfort as the priority. When Buddy woke up from his op I had an email (worded as though it was from Buddy himself ❤️) with a photo of him to assure me everything was OK. Their prices are also competitive too! Highly recommend.

– Kate

dog on blanket
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Mulberry House Vets
4.9
Based on 322 reviews
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