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Petplan Practice of the year awards

Wednesday December 11, 2019

We are incredibly proud to have been nominated for Practice of the year in the Petplan Veterinary Awards 2020!

These are the Oscars of the Veterinary world! It only takes a minute for you to vote but it means the world to us as a new practice.

Nominations are open now until the 16th January 2020. If you like what we do, let our team know how special they are with a vote from you.

To nominate online, https://www.petplan.co.uk/about-petplan/vets/awards/

You will need to write Mulberry House Vets in the ‘Practice name or town section’

Mulberry House Vets

4.9

Based on 345 reviews

Mulberry House Vets

4.9

review us on See all reviews

Lauren N.

1734210117

Very lovely practice, all staff -- from reception to the vets -- are attentive, empathetic and helpful.

Jason G.

1734019631

The team at Mulberry House are fantastic, they genuinely care about animals and their guardians. The surgery itself (Wokingham, we've not been to Binfield yet) is clean, well equipped and easy to access with a pet carrier, and the parking is plentiful. We couldn't be happier and wouldn't hesitate to recommend them.

Scott M.

1734012897

The Mulberry team are amazing.

Julie M.

1733916591

Such a refreshing change to visit a vets who show nothing but kindness and love for our beautiful animals. All the staff are warm, friendly and incredibly helpful.

Dee S

1733410622

I can not rate Mulberry House Vets enough 100000000% INCREDIBLE, KIND AND CARING . THANK YOU ☺️ MILLIONS.

Ben C.

1732695785

Just the best. So caring and so professional.Coco is adored there, and I'm sure it's the same with all their visitors.Thank

Diane S.

1732205042

Kind and friendly staff who all provide wonderful care for our cat. The welcoming reception team, fabulous nurses and vets are excellent.

Nina K.

1732125102

Great!!!

Jet O.

1731788589

I’m always very happy with my experiences at mulberry vets. All the staff take the time to get to know you and your pets and I can’t rate them highly enough.

Joanne D.

1731518707

Fantastic service as always. Got an appointment with the online booking system within the hour. Receptionist were very welcoming as they always are & Helen C was thorough, provided options regarding the treatment plan & was a collaborative plan. 100 % as always 👍🏻

Anne D.

1731169499

As always, leave Mulberry feeling time has been taken with any appointments, opportunities to ask questions, which are answered fully with great advice. Good to be back with our latest puppy.

Sarah

1730997713

Very professional Vet, they took care of my little dog from the beginning to the end of surgery .They are very helpful , kind and friendly.

Catherine L.

1730180804

We are a regular user of Mulberry House Vets for our dog. She’s an anxious rescue dog and all of the team are fantastic with her. We also took a sick pigeon to see them as an emergency and without question the staff accepted him and showed him compassion when he needed it. Many vets won’t do this. A gold star and huge thanks to all the wonderful staff at Mulberry. They are always truly amazing!

kevin H.

1728498421

Excellent customer service

Nichola

1727980778

Can’t praise this vets enough- incredibly understanding of animal behaviour and making accommodations for nervous ones. Consistently excellent service, just brilliant every single time

Carrie N.

1727123828

Nina B.

1726837578

I recently moved over to Mulberry House Vets and have been extremely impressed with the care and service.Getting my pets medical records from our previous vets was quick and efficient.They suggested I brought my young dog in for a familiarisation visit before I brought him in to be neutered . On arrival he received lots of fuss, cuddles and gravy bones from the lovely receptionists, which was great and he was very happy to oblige!The neutering process was excellent. Within an hour of my dropping him off, I received a photo of him to let me know he had settled in before his procedure. Afterwards, I received another photo to say the produced had gone well and he was now awake and having some food. As a very anxious person, this really set my mind at rest and gave me reassurance he was ok.The aftercare has been fantastic as well.Really can't fault the service and care given by the whole team.Thank you! 🤎🐾

Garry W.

1726761597

Sarah G.

1725460649

Very understanding and helpful.

Tony N S.

1725345190

We changed our vets about 3 months ago. This was the best decision we ever made. After 8 wonderful years we had to say goodbye to our little Rocky. These are not just vets, they are kind and very caring people. When Rocky was ill, they were there for him every step of the way. They called up checking up on him, making sure he was ok. And when it come to saying goodbye they were there. They are such a genuine, caring bunch of people. I cannot recommend Them enough. More importantly, Daniela and I cannot thank them enough, for all the support and genuine kindness they gave. This includes all of them. Vet, and the wonderful receptionists. Thank you all X

Fern P.

1725079450

Wish I had discovered Mulberry House vets sooner. Such a different experience of care for my anxious dog and for me as the worried owner. Excellent clinical care, good communication delivered with compassion and understanding. Can’t recommend highly enough.

Jackie H

1725021874

My cats and I have spent so much time with Mulberry in the past few months and the care Mulberry House provides is second to none.Everyone is so very high quality.Care and attention are given equally to everyone who walks through the door, human or animal.My cats first came through the Mulberry doors soon after they opened and sadly one passed away yesterday.From babies through to elderly, the animals are cared for to the highest levels.The animal’s humans are also all cared for incredibly personally.I have spoken to most people there now at some point or another.Whomever we see, nurse, vet, receptionist, they all provide exemplary care and are credits to their professions. The number of honest laughs I’ve had with various people have helped keep me sane.As someone who works with SME businesses, it has been a joy and privilege to watch Mulberry House open, grow and soon multiply. Keep doing your stuff 🌟

Richard W.

1725021306

Amazing Vets. Personal service and such a friendly practice. Highly recommended

rachel T.

1723571196

I brought my dog in for its first appointment at Mulberry House Vets last week. She is a nervous and anxious dog but Elliot the vet made her feel relaxed and safe and was incredibly patient with her, I am so pleased that she won’t be scared to go to Mulberry house in future. Thank you so much for looking after her so well!

Julia K.

1723030204

Exceptional vets - I had been with Moor Cottage for over 20 years, with two previous cats, and found it had become more about the money than the care of the animal. The service they used to deliver just wasn't there any more and I really felt I needed to move my cat to another practice. I saw a post about a new vets opening up (this was a couple of years ago now), and thought I'd make enquiries. I was given a guided tour of the building and I just found it to be wonderful. A LOT of thought has gone into how it is presented - no more black examination tables, calming background music, treats on the reception desk for the doggies etc etc. ALL the staff were really lovely and I then found out the practice was set up by some vets who used to work at Moor Cottage and had become unhappy there. Well, I knew there and then that I was moving my cat here. I have not regretted it for a single moment. She hates all vets, so there's no point in asking for her opinion, but she does generally appear less stressed when I get her home, after a visit to Mulberry House.They really do treat your pet as if it were their own. So much care and compassion. A fabulous veterinary practice with exceptional staff.

Paul W.

1723015360

I have moved around many vets in Bracknell over the past 26 years. Really pleased to have found Mulberry House, they have been wonderful with all my dogs.

clive R.

1722076626

Had to say goodbye to my lovely boy Bailey The whole team at Mulberry House were so kind and understanding Bailey liked all the staff there Thankyou all for being so friendly Best Wishes to you all

Martyn R.

1720472092

Fantastic service

Will G.

1720033590

Tracy P.

1719854589

Mulberry House Vets are the best vets we have ever used. And we wouldn't go anywhere else, the entire team is nothing short of amazing. When you have a dog that is scared of the vets a little understanding goes a long way. 💙💜

Sharon C.

1718122933

Absolutely brilliant vets all the staff are always so polite and friendly if had to give out of 10 would be 11 plus

Debbie S.

1717781555

I contacted Mulberry House after a recommendation. Our 17 year old Jack Russell was at the end of his life after many long and happy years as a big part of our family, this was not an easy decision and a very upsetting one.The one thing we all agreed on was that his last moments should be special and at home with us all there to say goodbye.The staff at Mulberry were professional, sympathetic and understanding from my first call to our final goodbyes with Max and we as a family cannot thank them enough.If you ever have to consider saying goodbye to a much loved pet we wouldn't hesitate in recommending them, a 5 star review cannot cover our debt of gratitude.Thank you all at Mulberry HouseDebbie Tony Liam Jade and family xx

PHIL D.

1717336077

Our Doug had hurt his leg, we & Doug are elderly & all that goes with that 🥴, The Reception ladies arranged for the vet to see Doug within the hour. Very professional, kind & considerate to all three of us, couldn’t ask for more, Doug is making good progress. Big thank you to Mulberry House Vets, with ⭐️⭐️⭐️⭐️⭐️ Gold Stars.

Jorge S.

1715804003

Jordan R.

1715681937

Brilliant vets so warm welcoming kind and professional my two cats love going here they so chilled

Daniel L.

1715669306

Beth H.

1714213433

I have just changed to Mulberry from Moor cottage due to having numerous negative issues there I was apprehensive about a new vets however Mulberry vets have listened to my concerns and addressed them and put things in place for my anxious dog. They have offered "Happy" visits for my dog which I did one the other day and actually my Dog was pretty good we sat in the room with the nurse aka the treat dispenser who was good with my pooch.They are good and confident dealing with big anxious dogs and not put off.There is also no judgement on her behaviour like we have felt at another vets.Friendly and welcoming staff.Looking forward to our next "Happy" visit and going forward

Hydra W.

1714042826

Tom W.

1713626144

Michael S.

1713548359

Our first visit and what a great experience. From the reception ladies and the tenderness of Gemma the Vet, everything was first class.

Jillian B.

1709835460

The staff, including receptionists, nurses, vets and management are all exceptional.They clearly all love the animals and offer consistent levels of care.The expertise shown between the staff is outstanding. I wouldn’t take my pet anywhere else.

Abbie L.

1709831440

We could not recommend Mulberry House Vets enough! Our French Bulldog, Vinnie actually gets excited when he arrives at the vets! The love and attention he gets from the entire team is just incredible. He is our baby boy and we trust Mulberry explicitly! Thank you for everything you do!

Dan

1709743346

Peter W.

1709477866

They are so good it is difficult to express my feelings. The care they take is second to none. My dogs love going there. They are spoilt from the moment they arrive in reception.

Isobel M.

1709310648

My Jack Russell needed to be spayed and Mulberry House was one of the very few places that offered a keyhole surgery. Really liked how they kept me informed through the surgery day. The personalised texts were very cute and helped to put me at ease.

Laura E.

1708854147

So happy we have found Mulberry house vets. Such an exceptional practice. Personable and happy staff. Knowledgeable and expert care. A slick and fine tuned practice. But most importantly our pooch is happy there, the gravy bones treats on the reception desk are a bonus! Well done and thank you Mulberry team

Marc C.

1708507663

just brilliant known alex one of the owners since he worked at other vets and followed him i would not go any where else with my animals all the staff are great

Sally B.

1708293194

Fantastic vets practice, we take our dog here, and staff are always show exceptional levels of care. Our dog is a foreign rescue dog and staff have always been very understanding in giving us expertise clinical care given the potential issues with foreign dogs that we were unaware of before rescuing our dog! The vets always take time to explain everything to us and are consistently caring and professional.

Crichton C.

1707742849